Terms & Conditions
Terms and Conditions
If you avail our services, you will follow the following terms and conditions. We retain the right to alter these conditions and guidelines without any intimation or prior notice. So, we advise you to visit this page whenever you log in to our website. Custom Packaging Hub is the proprietor of all the materials that are used for the creation of our products. It is also our prerogative to distribute free specimens or show-case the custom made boxes as a display of our expertise and designs.
By utilizing our website, you recognize and understand that all substance of our website including content, information, software, photos, representations, pictures, delineations, maps, models, icons and different materials altogether fall under “our website contents” and are property of custom packaging hub including outsider suppliers. Duplicating, altering, stockpiling, republishing, transmission or any general circulation of “our website contents” is denied without our written approval.
User conduct for our website
You alone will be held responsible for the substance that you upload, send, post or generally disseminate to or through our website. you concur that any content that you send, transfer, present or generally transmit on or through our website or is utilized in connection or combination with our website contents will exclude any content, picture, design, trademark, service mark or any copyrighted material of other parties unless you have acquired the proper approvals from those particular proprietors for such use. You concur and warrant that you may not send transfer, post or generally convey or transmit to or by means of our website any material that is obscene, unlawful, or confine different clients from using our website or violate the intellectual property rights or other exclusive privileges of custom packaging hub or any third party.
We have no command over the material shared by the clients of custom packaging hub and consequently we give no confirmation of the legitimacy, fairness or ethical quality of the material. custompackaginghub.com won’t be in charge of any web content which you find profane, unlawful or oppressive.
Custom packaging hub has the privilege to expel any material that is vulgar, injurious or generally unlawful yet it’s not their obligation to remove such material which disregards terms and conditions or which are considered as unacceptable. the organization has all the right to update the sites content as often as they like or may uncover it if required (a) comply to legal process; (b)impose the terms of service; (c) answers the claims that the web content violates the outsiders right; or (d) safeguards the rights, wealth or well-being of our site and its clients.
To enjoy our services and products, it is your essential obligation to give the site the right information. Our site is absolutely intended for the utilization of people and no other mechanized means. Any abuse of our website which disregards the terms and conditions of custom packaging hub will be viewed as illicit and legal action will be taken to prosecute the fraudulent users.
By utilizing our site, you assert that you have all the fundamental consent, right and control to submit the orders and you approve custom packaging hub to create the items for your benefit. By utilizing our web page and by submitting your orders on our site you concur and warrant that you are of adequate lawful age to make restricting lawful commitments during your experience of using our website.
You are exclusively in charge of securing your password and controlling access to your registered account. You concur that you will be responsible and obligated for all requests and orders put or other activities that are done through your registered account. When you, or somebody to whom you have given permission to use your account, submits orders with your password, you concede us the unhindered royalty free and non-exclusive permit to utilize, recreate, sub-license, change, adjust, distribute, show and make derivative works from the substance on the site and on the printed product for storing blueprints or handling print orders.
Access to specific segments of our site obliges clients to enlist their e-mails and names along with creation of a secret password for future access to the password secured region of our website. We have the right to demand more individual and business data if required.
You are alone being exclusively in charge of ensuring the privacy of your password and may not unveil it to any other individual. If an unapproved user gains access to the password protected territory of the site because of you, you concur that you should be subject to any such unauthorized use.
Indemnification & limitation of liability
You concur to guard, reimburse and hold innocuous custom packaging hub including its individuals, executives, workers, delegates, merchants, providers, members and subcontractors from and against any claims and harms, in the event that that a claim or attest is made against the organization in light of the alleged wrong actions of the clients or un-proven printing performed of the items by the organization and asked for by the clients.(a.) disregards any legitimate assurance of any individual; or (b.) includes occasions that are noxious, damaging, foul; and (c) are the aftereffects of unapproved access to any password protected territory of our site. You should repay and hold us safe from any misfortune, damage, destruction or vandalism which emerges as a result of any claim (1.) shield the organization against any claims (2.) tip any verdict award; and (3.) paying us for any legal charges and costs which are involved.
The company won’t be responsible for any mischance, demise, dangerous occasion, harm or hold up of any kind of its specialists, representatives, showcasing staff, media individuals and pertinent experts which is brought on by either the use of our site through the data received, or in the event that any party was prescribed of such a probability of harms.
In no occasion might our aggregate risk to you for all harms, misfortunes and reasons for activity including but not restricted to carelessness, emerging from this agreement or your utilization of our site surpass the sum paid by you to custom packaging hub for the request or demand.
Return and refund policy
In the event that you discover any problems in printing of your item or the item is not printed according to your requirements, you have to notify the organization within 3 working days subsequent to receiving your order. If there should be an occurrence of the flawed printing or unrequested printing we reproduce your original order but do not offer refunds. Deformity checking is done by the administrative team. The clients need to send the defective item’s back (with pictures) to the organization utilizing their money within 7 business days to obtain the reprinted products. Also, accelerated orders have charges that have no refunds.
Payment, order placements and cancellations
We charge for our products in USD (U.S dollars) on our site. Likewise, payment will be received in the same manner. The organization begins dealing with your submitted orders once they have received the total amount of money you owe them which includes taxes, shipping charges etc. through some authentic payment source.
To place your orders, you have to send us the final form of the ordered product or services either electronically, or a by post. Once you finalize your orders with us and is sent to the printing department for printing purposes. But, once the orders get into the printing phase no changes will be made with regard to anything. However, there is a 4-hour window for you to cancel your order after proof approval. The cancellation charges are 25 $ and 5 % will be deducted from the full payment of your order. The longer you take to cancel your order the more will be the charges. It will cost you 50 % of your total payment if you order cancellation after 24 hours. This cost will cover the wasted time and resources that were utilized of the company in making your order. However, cancellation after 24 hours is not a given.
We do not offer any reimbursements or credits for any orders of design services. Any design order once placed will be final.
Sales tax policy
We charge sales tax on all orders that come to us from the state of Texas in the U.S if you are tax exempt please provide your tax exemption certificate while placing your order with us.
Customers submitted artwork and files
Our team of professionals produce a hard or electronic copy from all the artwork and files submitted by the website users as proof. We require you to submit your artwork and files in CMYK format with at least three hundred dots per inch resolution in the final size. If you do not fulfill this requirement we will not be accountable for printing as distorted, vague, and pixilated and changes in colors appear in the process of converting your files to CMYK format.
You alone are exclusively in charge of the accuracy and correctness of your artwork and files. The alignment and orientation of the pages of your submitted files is also your responsibility. We in no way are liable for any harm, loss or destruction of your artwork/files submissions. But, we will take all the precautions we can to prevent loss of your artwork and files.
You concur that you are the proprietor of all the substance that you upload on our website or you have taken the necessary steps to acquire the lawful use of any content uploaded to our site.
We also preserve the right to reject any order which we consider to be illicit in its nature or a violation of the rights of a third party. You warrant complete legal responsibility for all the material that will be printed and processed on your behalf and with your guidelines. We can refuse any order without prior notification or declaring reasons. Please see to it that you do not upload any harmful, obscene, offensive or profane material for printing of the custom boxes.
Proofs and color accuracy
We request you to be carefully and thoroughly review your proof prior to approval. You will have to check it with the original file for possible errors in duplication, spacing, structure, punctuation, bleeds, size, crops and the final content. Make sure that your electronic proof does not display any issues in transparency, overprinting or changes in color from conversion of file to CMYK. The appearance of the printed colors may get affected with the lamination or UV coating. We in no way will be accountable for the final color appearance of the laminated product(s).
Any services or printing products you order you will need you to approve proof either via electronic file or with a hard copy. Unless you provide this approval of proof your order will not be sent to the printing press. So, it is your obligation to login in with your registered account and check on the proof we require. We will not be held accountable for any delays that occur due to the non-approval of the proof by our customers or users of this website. The turnaround time that we have mentioned on our website will only start after you have submitted the approval of proof.
Customer is responsible for all that is contained in the final approved proof
The color to be printed is produced from the submitted artwork file but it cannot be exactly like that color due to the built-in limitations of the printing processes as well as adjoining picture ink needs, the color accuracy cannot be guaranteed. When you place an order you agree to this drawback of system. The employees are advised to try their best to provide the closest color but the company is not liable for color changes between expected and printed work. There will be no reprinting done for such color alterations which are there due to the system limitations. We are not responsible for the matching color, ink, density on the printed products which you approved. However, the company guarantees the color precision and matching if you order a hard proof from the company. It is to be informed that hard copy proof will cost you more otherwise.
No liability for errors
Custom packaging hub is not responsible for any errors in the final product that were due to any of the following:
- Font, grammar and spelling mistakes
- Over printing errors
- Die lines, erroneous fonts, cropping marks. cracks in folds
- Percolating marks, graphics punctuation
- Difference in finished size of the product
We usually deliver the exact number of products orders and a small surplus without charging our customers for additional money. In the case of an under-run- your bill will surmount to the quantity you received. The most accepted trade practice is delivering 5 % of the quantity that was ordered, in addition or subtraction and that is what we follow.
Speed of production, order delivery and shipping
After you have submitted your artwork or files, reviewed it, is accepted by our pre-press department, approved the press-ready proof (electronically or in hard copy) and paid all the dues is when our turnaround time for printing and production speed starts. During you order placement we allow you to choose the speed of production which tells the number business days needed to print your order and hand it over to the shipping company for shipment. We should receive your approval of proof before 10 am central standard time.
Custom packaging hub has three production facilities, TX, NJ and one in Asian region. The production team decides the destination according to the nature of job, pricing factors and fastest turnarounds. However, the quality of products and the turnaround time remains same regardless of the production location.
If there are any specific requirement to have your boxes to be printed within us facilities, you need to inform us prior giving the final approval.
Once your order is processed for production, CPH shall not be responsible for any claims to switch production location.
Getting the orders printed and delivered in time is our main concern. However, custom packaging hub will not be responsible for any kind of harm of consequence faced as a result of delay in delivery or shipment. You agree to not hold custom packaging hub accountable for the delays that might occur I shipment due to bad conditions beyond our control. in the event of delays due to the shipping company, bad weather conditions, customs issues to failure of equipment during the printing process or technical issues, expedited charged will be given back. Note that the orders will not be cancelled because of delays in the printing process.
You concur to pay all the charges and costs on goods that are shipped to their particular whereabouts. It is the responsibility of the customer to make the necessary arrangements for custom clearance for the shipments that are not delivered in the US.
We offer standard 12-14 business days to be shipped (with 4-5 business days for ground Shipping) to any one location per order within USA without weight limit or quantity. Shipping to additional destinations will mean extra charges. During shipment or delivery, we are not accountable for any kind of loss, delay, damage or theft to the printed products. We also do not guarantee delivery and shipping transit times. Custom Packaging Hub will not be responsible for any damage which occurred during shipping. Damaged or lost shipment claims can be filed after 6 business days from the date of package shipment.
We will charge additional handling and shipping charges for re-shipment if you provide us incorrect shipment delivery address or otherwise make errors in the while providing the complete delivery address.
Changes in terms and conditions and our website
It is our right to change and alter any part of our website along with the terms and conditions whenever we want without prior notice. The changes made to any section of our website including the terms and conditions will be effective immediately. Your continuous utilization of our site after the changes will mean that you are in agreement to whatever changes
Termination of Storage
Company reserves the right to terminate storage and to require the removal of the Goods, or any portion thereof, by giving Customer thirty (15) days advance written notice. Customer shall be responsible for payment of all charges attributable to said Goods within the stated period and for removing the Goods from the warehouse upon payment of all charges. If the Goods are not so removed, Company may exercise its rights under applicable law including but not limited to selling the Goods or recycled.
Payment Terms & Collection Expenses
Warehousing and storage accounts are due and payable monthly, in advance. Company will issue the monthly statement, in advance to Customer and Customer shall pay Company within 15 days of the invoice date unless otherwise agreed by the Parties in writing. All invoices not paid within 15 days of invoice date will be subject to a late fee of 1.5% per month
How to contact custompackaginghub.com?